Terms of Use

Effective Date: November 1, 2026

Welcome to ClickDelivered! We are a community marketplace connecting buyers and sellers for the sale and delivery of goods by local courier or, where the Seller offers it, by parcel shipping within the same country. By accessing or using our Services, you agree to be bound by this User Agreement.

1. Introduction and Agreement

This User Agreement, along with all policies posted on our website, applications, and tools (collectively, the "Services"), sets out the terms on which ClickDelivered ("ClickDelivered," "we," or "us") offers you access to and use of our Services. You agree to comply with all terms of this User Agreement when accessing or using our Services.

2. About ClickDelivered

ClickDelivered is a marketplace that allows users to offer, sell, and buy goods in specific local geographic areas, with transactions completed via local delivery managed by third-party courier partners or by parcel shipping through postal and parcel carriers.

• Delivery Coordination: ClickDelivered facilitates scheduling, pickup, and dropoff between Buyers, Sellers, and authorized third-party delivery providers.
• Delivery Partners: ClickDelivered currently integrates with the following courier partners, subject to availability by region:
  ◦ Roadie (a UPS Company) -- available for deliveries within the United States only.
  ◦ Uber Courier -- available for deliveries within the United States and Canada. Packages are subject to a 30 lb weight limit and a $200 USD maximum declared value per delivery order under Uber's Courier Terms.
• Parcel Shipping: Where a Seller offers shipping, Buyers outside local delivery range may choose parcel delivery by Canada Post (Canada) or USPS or FedEx (United States). ClickDelivered buys the shipping label through its shipping provider (EasyPost) when the order is paid, and the Seller drops the parcel off with the carrier. Shipping costs and estimated transit times are shown at checkout; transit times are estimates set by the carrier, not guarantees. See Section 6D.
• Canada Service Availability: Courier availability varies by region; only eligible couriers will be presented at checkout based on the delivery address.
• Delivery Fees: Delivery fees are calculated based on the selected courier's current rate schedule and will be presented to the Buyer prior to purchase confirmation.
• Limited Liability for Delivery: ClickDelivered is not responsible for delays, damage, or loss caused by third-party delivery providers. Each courier's own terms and protection plans govern loss or damage in transit.
• Managed Payments: ClickDelivered facilitates payments between Buyers and Sellers through our integrated payment system ("Managed Payments"). We are not a bank and do not offer banking services. Funds processed are held temporarily on behalf of the Seller until the transaction is complete.
• Contractual Relationship: The underlying contract for the purchase of items is directly concluded between the Buyer and the Seller. We act only as a facilitator for the transaction, delivery arrangements, and payment. ClickDelivered reserves the right to add, remove, or substitute delivery partners at any time. The available courier options for a given transaction will be displayed at checkout based on the pickup and delivery addresses and item characteristics.

3. Eligibility

You must be at least 18 years old and capable of forming legally binding contracts to use our Services. You agree that you will not use the Services if you are temporarily or indefinitely suspended from using our Services.

4. Using ClickDelivered

All users (Buyers and Sellers) agree not to:

• Breach or circumvent any laws, third-party rights, or our policies.
• Arrange or encourage any face-to-face meeting between Buyer and Seller to exchange an item or payment. ClickDelivered is a delivery-only marketplace; all physical exchanges must occur through the courier or parcel carrier.
• Post false, inaccurate, misleading, or illegal content.
• Take any action that may undermine the feedback or ratings systems.
• Engage in fraudulent activity, payment manipulation, fee bypass, or illegal activity on the platform. Sellers additionally agree not to:
• List items that are illegal, dangerous, or violate our Prohibited Items Policy.
• List, sell, or arrange delivery of any item across an international border. Local courier delivery and parcel shipping are only available within one country; all pickup, shipping and delivery addresses must be within the same country.
• List services of any kind. ClickDelivered is a physical goods marketplace; service listings are not permitted regardless of how they are described. See Prohibited Items Policy, Section 2.4.
• Fail to ensure the listed item is accurately described, available, and ready for courier pickup at the confirmed pickup location during the confirmed pickup window, or, for parcel orders, fail to ship the parcel within 2 business days of the order (Section 6D).
• Misrepresent the condition, size, weight, fragility, or value of an item in a listing.
• Fail to package items securely and appropriately for courier transport. Buyers additionally agree not to:
• Fail to complete payment for items committed to purchase.
• Be unavailable to accept delivery during the confirmed delivery window at the address provided.
• Provide a false, inaccurate, or inaccessible delivery address.
• Provide a delivery address in a different country than the listed item's pickup location.
• Refuse delivery of an item that materially conforms to the listing without first initiating a dispute through the platform prior to or at the time of delivery attempt (see Section 6A.7).

5. Local Listing Conditions (Sellers)

Sellers are required to provide a clear and accurate description of the item(s), available pickup windows, and a correct location for pickup. ClickDelivered is a physical goods marketplace; service listings of any kind are not permitted and will be removed (see Prohibited Items Policy, Section 2.4).

• Item Location: An accurate street address from which the delivery originates.
• Price and Payment: The final price, clearly stated. All payments must be processed via Managed Payments (Section 7).
• Delivery Details and Costs: Estimated local delivery details, including item size category and available pickup day/time windows; and, for Sellers who offer parcel shipping, the shipping box size and weight of each item, or a "local delivery only" designation.
• Condition of Item: A truthful and complete description of the item's condition.
• Fragile Item Disclosure: Sellers must identify any item that is fragile, breakable, or requires special handling (e.g., glassware, ceramics, electronics with exposed components). Fragile items are prohibited from Uber Courier delivery under Uber's Courier Terms and may be subject to routing restrictions. ClickDelivered reserves the right to suppress courier options for fragile items or require Seller acknowledgment before a listing is activated.

6. Purchase Conditions (Buyers)

When purchasing an item on ClickDelivered, you agree to:

• Binding Contract: You are entering into a legally binding contract to purchase an item when you commit to buying.
• Delivery Address: Provide an accurate and safe local delivery address.
• Recipient Requirement: The Buyer (the person named on the account that placed the order) must be the person to physically take delivery at the designated address, or be present to authorize another named individual (proof of identity may be required by the courier). Failure to meet this requirement may result in the delivery being canceled or delayed at the Buyer's expense.
• Risk of Loss: The risk of loss for items transfers to you upon successful delivery to the address provided.

6A. Failed Delivery, Refusal, and Cost Allocation

ClickDelivered is a delivery-only marketplace. The following terms apply when a scheduled pickup or delivery cannot be completed. This Section allocates actual logistics costs fairly and is not a penalty provision.

6A.1 Clear Delivery Window Requirement

Delivery or pickup obligations apply when: (a) a reasonable delivery or pickup window was selected in advance; and (b) the courier makes a good-faith attempt to complete delivery or pickup during that window.

6A.2 Buyer Availability Obligation

The Buyer must:

• Ensure availability at the provided delivery address during the confirmed delivery window;
• Provide accurate address details;
• Provide reasonable and lawful access necessary to complete delivery. If the Buyer (or authorized recipient) is unavailable or access cannot reasonably be completed, the attempt may be classified as a failed delivery attributable to the Buyer.

6A.3 Seller Availability Obligation

The Seller must:

• Make the item available at the agreed pickup time and location;
• Ensure the item is in materially the same condition as described in the listing;
• Provide reasonable access for courier pickup. Failure to do so may result in a failed pickup attributable to the Seller.

6A.4 Courier-Specific Charges Passed Through to Responsible Party

ClickDelivered integrates with third-party couriers whose contracts impose specific fees for events caused by user conduct. These fees are contractual obligations incurred by ClickDelivered and will be passed through directly to the responsible party without markup. Current pass-through fees by courier partner include:

Roadie (U.S. Deliveries)

Note: Roadie is available for U.S. deliveries only and will not be presented as an option for Canadian delivery addresses. For Canadian transactions, Uber Courier is the available courier partner, subject to regional availability. If no courier is available for a Canadian delivery, ClickDelivered will notify the Buyer and Seller and the transaction may be canceled with a full refund. ClickDelivered is not liable for damages arising from courier unavailability in Canada.

• Cancellation Fee: $10.00 -- charged if a Buyer or recipient cancels a delivery after a Driver has been matched and started the Delivery Order.
• Return Fee: Equal to the original delivery cost -- charged if the recipient is unavailable or refuses delivery and the Driver must return the item to the pickup location.
• Wait Time at Pickup: $10.00/hour (billed in 15-minute increments, after a 10-minute grace period) -- charged if a Seller causes the courier to wait beyond 10 minutes for an item to be ready for pickup.
• Wait Time at Delivery: $10.00/hour (billed in 15-minute increments) -- charged if a Buyer is not present at the time of delivery, delivery without signature has not been pre-authorized, and the courier is directed to wait.
• Extended Hold Fee: $50.00 -- charged if the courier is unable to complete or return a Delivery Order the same day and must hold the item overnight. Extended Hold Fees are in addition to applicable Return Fees.
• Additional Driver Compensation: Billed at cost -- any tips or gratuity that ClickDelivered elects or is required to pay a Roadie Driver will be charged to the responsible party. Note: Roadie's base rates are subject to change with reasonable notice. Current List Base Rates are available upon request.

Uber Courier (U.S. and Canada Deliveries)

Uber Courier deliveries are subject to the following conditions and cost pass-throughs under Uber's Courier Terms and Conditions:

• Package Restrictions: Each delivery order may not exceed 30 lbs (15 lbs if completed by a courier on a bike), must fit comfortably in the trunk of a mid-size vehicle, and may not have a total declared value greater than $200 USD. Listings whose items exceed these limits are not eligible for Uber Courier delivery.
• Return / Redelivery Fees: If a Buyer (Package Recipient) is not present at the delivery location to accept delivery, the courier may attempt to return the Package to the pickup location. Any costs associated with a delivery failure, return delivery, or redelivery attempt will be passed through to the responsible party. If the package cannot be returned, it may be left at the pickup location, at an Uber Greenlight Hub, or with local law enforcement.
• Cancellation Fees: If a delivery is canceled after a Service Provider has been matched and accepted the order, a cancellation fee may be charged and passed through to the responsible party.
• Additional Fees: Additional fees may be charged in connection with the return, redelivery, or disposal of an undeliverable Package, and will be passed through to the responsible party.
• Liability Cap: Uber's maximum aggregate liability for any delivery is $200 USD. ClickDelivered's ability to recover losses from Uber on your behalf is limited to this cap. Buyers and Sellers should arrange independent insurance for high-value items.
• Uber Prohibited Items: Uber Courier will not transport items on Uber's prohibited list, which includes (among others): firearms and ammunition, alcohol, highly perishable food (e.g., raw meat or dairy), pharmaceuticals, recreational drugs, money or gift cards, hazardous materials, stolen goods, fragile items, and livestock. These overlap with ClickDelivered's own Prohibited Items Policy. Listings for such items will not be eligible for Uber Courier delivery. Uber Courier fee amounts are set by Uber and subject to change. Applicable fees will be disclosed at checkout. ClickDelivered passes through these fees at cost with no markup.

6A.5 General Cost Recovery -- Limited to Actual, Documented Expenses

If a failed delivery or pickup occurs due to the fault of one party, ClickDelivered may allocate to the responsible party only the actual, reasonable, and documented out-of-pocket costs directly resulting from: (a) return transportation; (b) one additional redelivery or re-pickup attempt (if requested); and (c) reasonable short-term storage fees (if commercially necessary). ClickDelivered will not charge administrative fees, service penalties, or profit margins related to failed deliveries.

6A.6 Cost Caps

Total recoverable costs under this Section shall not exceed:

• The actual documented return transportation cost; and
• The greater of: (i) the original delivery fee paid for the transaction; or (ii) 15% of the total transaction value. Under no circumstances will recoverable failed-delivery costs exceed the total transaction amount.

6A.7 Refusal of Delivery

If a Buyer refuses delivery of an item that materially conforms to the listing description, and no dispute has been initiated under Section 8 prior to or at the time of the delivery attempt, the refusal may be treated as a failed delivery attributable to the Buyer, and courier return fees will be passed through pursuant to Section 6A.4. Nothing in this Section limits a Buyer's right to inspect the item upon delivery, document visible damage, or initiate a dispute within the applicable claim window under Section 9.

6A.8 Notice and Opportunity to Cure

Before allocating costs, the allegedly responsible party will receive written notice describing: (a) the reason for the failed delivery determination; (b) the documented costs incurred; and (c) the proposed allocation amount. The party will have 2 business days to dispute the determination through the Dispute Resolution Process (Section 8). No deduction or charge will be finalized until the dispute window closes or a final determination is issued.

6A.9 Payment Authorization and Limits

If the Buyer is determined responsible after completion of the dispute process, recoverable costs may be deducted from Managed Payments funds or charged to the original payment method, solely for the documented amount approved under this Section. If the Seller is determined responsible, recoverable costs may be deducted from pending payout funds. No party will be charged beyond the capped amount described in Section 6A.6.

6A.10 No Waiver of Statutory Consumer Rights

Nothing in this Section waives non-waivable consumer protection rights, limits statutory chargeback rights, or limits rights under applicable consumer protection, unfair practices, or distance selling laws. If any portion of this Section is found unenforceable under applicable law, the remainder shall remain in effect to the maximum extent permitted.

6B. Confirmed Delivery -- Definition and Effect

The following definition of "Confirmed Delivery" governs the transfer of risk of loss (Section 6), the start of the Buyer Protection Program claim window (Section 9), the start of the dispute initiation window (Section 8), and the release of Seller payout funds (Section 7.4).

6B.1 Definition of Confirmed Delivery

"Confirmed Delivery" means the earliest of:

• Electronic confirmation from the assigned courier (Roadie or Uber Courier) or parcel carrier (Canada Post, USPS or FedEx) that the Package has been successfully delivered to the designated address, as recorded in the courier's tracking system; or
• Photographic proof of delivery ("POD") submitted by the courier showing the Package at the delivery location; or
• Signature confirmation from the Buyer or authorized recipient, where required or selected. Confirmed Delivery does not occur solely on the basis of a courier's internal status update if the Buyer can demonstrate with contemporaneous evidence (e.g., photos, building access logs) that the Package was not in fact delivered to the correct location.

6B.2 Claim and Dispute Windows Start at Confirmed Delivery

All time-limited windows in these Terms run from the date and time of Confirmed Delivery, not from an estimated or scheduled delivery date:

• Buyer Protection Program (Section 9): Claims must be submitted within 2 calendar days of Confirmed Delivery.
• Dispute Initiation (Section 8): Disputes must be initiated within 2 calendar days of Confirmed Delivery.
• Seller Payout (Section 7.4): Funds are released following the payout processing window described in Section 7.4, provided no dispute or refund claim is pending. If courier tracking data is unavailable or inconclusive, ClickDelivered will use available evidence (courier communications, Buyer/Seller submissions, platform records) to establish the Confirmed Delivery date for purposes of these windows. Both parties will be notified of the date used.

6B.3 Delivery Attempt vs. Confirmed Delivery

A courier's failed delivery attempt does not constitute Confirmed Delivery. The clock does not start until delivery is actually completed. If a redelivery is required, the Confirmed Delivery date is the date the successful redelivery is completed.

6C. Incorrect or Undeliverable Addresses

6C.1 Buyer Responsibility for Address Accuracy

Buyers are responsible for providing a complete, accurate, and accessible delivery address at the time of purchase. ClickDelivered and courier partners cannot guarantee the ability to correct, redirect, or intercept a delivery once a courier has been dispatched.

6C.2 Address Correction Requests

If a Buyer identifies an address error after a courier has been dispatched, the Buyer must immediately contact ClickDelivered through the platform. ClickDelivered will make a good-faith effort to relay the correction request to the courier; however:

• Neither ClickDelivered nor the courier guarantees that mid-route address corrections can be accommodated;
• Any additional fees incurred as a result of an address correction attempt, re-routing, return, or redelivery will be passed through to the Buyer at cost; and
• If the courier is unable to redirect the delivery, the delivery will proceed to the original address on file.

6C.3 Undeliverable Address -- Cost Allocation

If a delivery cannot be completed because the address provided by the Buyer is invalid, inaccessible, or nonexistent:

• The failed delivery will be attributed to the Buyer under Section 6A.2;
• Return fees and any redelivery attempt fees will be passed through to the Buyer per Section 6A.4; and
• The Buyer will be notified and given the opportunity to provide a corrected address for one redelivery attempt, subject to availability and applicable fees. If no corrected address is provided within 2 business days of notice, or if redelivery is not feasible, the transaction may be canceled and a partial refund issued net of all documented courier costs incurred.

6C.4 No Liability for Misdirected Deliveries

ClickDelivered is not liable for loss, theft, or damage resulting from delivery to an incorrect address provided by the Buyer. Risk of loss does not transfer to the Buyer in cases where Confirmed Delivery occurs at a wrong address due to Buyer-provided address error; in such cases, the parties' rights are governed by Section 6A and Section 8.

6D. Parcel Shipping

6D.1 Seller Obligations

For parcel orders, ClickDelivered provides the Seller with a prepaid shipping label. The Seller must package the item securely, attach the label and drop the parcel off with the carrier within 2 business days of the order.

6D.2 Late Shipment

If the carrier has not scanned the parcel after 2 business days, the Seller is reminded; after 4 business days, the Buyer is notified; after 5 business days, the order is cancelled automatically, the Buyer is refunded in full, and the label is voided. Repeated late or unshipped orders may result in account review under Section 12.7.

6D.3 Shipping Costs

The shipping cost shown at checkout is charged to the Buyer. Shipping labels are purchased by ClickDelivered; a Seller may not ship a parcel order by other means or with another label.

6D.4 Tracking and Delivery

Parcel orders are tracked through the carrier. Confirmed Delivery for a parcel order is the carrier's delivered scan (Section 6B.1).

6D.5 Carrier Liability

Loss or damage in transit is subject to the carrier's standard liability terms and limits. ClickDelivered does not purchase additional shipping insurance by default.

7. ClickDelivered Managed Payments

All payments on ClickDelivered are processed through Managed Payments, powered by Stripe, Inc. and its affiliates ("Stripe"). This Section governs the financial relationship between Buyers, Sellers, and ClickDelivered with respect to payment processing. By using our Services, all users acknowledge and agree to the terms set forth below.

7.1 Stripe as Payment Processor -- Both Parties

ClickDelivered uses Stripe Connect to facilitate payments between Buyers and Sellers. Stripe is an independent third-party payment processor, not a bank, and not an agent of ClickDelivered, Buyers, or Sellers. ClickDelivered implements Stripe Connect Express accounts for Sellers who withdraw their earnings, which means Sellers interact with Stripe through a Stripe-hosted onboarding and dashboard experience, with ClickDelivered managing the overall payment flow as the Connect Platform. By using our Services:

• All users agree to be bound by the Stripe Services Agreement (stripe.com/legal/ssa), as it may be updated by Stripe from time to time.
• Sellers who withdraw earnings are enrolled as Stripe Express Connected Accounts and agree to be bound by the Stripe Connected Account Agreement (stripe.com/legal/connect-account), last modified November 18, 2025. Sellers will interact with Stripe directly through the Stripe Express Dashboard to manage their payout details, view transaction history, and complete identity verification.
• Stripe's Privacy Policy (stripe.com/privacy) governs Stripe's handling of personal and financial data collected in connection with payment processing.
• In the event of a conflict between these Terms and the Stripe Services Agreement or Connected Account Agreement with respect to payment processing, Stripe's agreements will control as to Stripe's own obligations and liability.

7.2 Buyer Payment Authorization

By committing to purchase an item on ClickDelivered, Buyers authorize ClickDelivered and Stripe to:

• Charge their selected payment method for the total transaction amount, which includes: (a) the item purchase price; (b) delivery fees for the selected courier; (c) any applicable courier pass-through charges (see Section 6A.4); and (d) applicable Taxes (see Section 11).
• Store payment method information securely through Stripe for the duration of the transaction and any related dispute or refund period.
• Initiate additional charges to the original payment method for documented failed-delivery costs attributable to the Buyer, subject to the cost caps and dispute process in Section 6A. Buyers acknowledge that payment obligations are non-cancelable once a courier has been dispatched, except as expressly provided in Sections 6A and 12.3. Stripe does not control and is not responsible for ClickDelivered's policies regarding refunds or payment adjustments.

7.3 Seller Connected Account Obligations

To receive payouts through ClickDelivered, Sellers must establish and maintain a Stripe Connected Account. Sellers can list and sell without one; it is set up the first time a Seller cashes out (Section 7.4). By doing so, Sellers agree that:

• Account Type -- Express: Sellers are enrolled as Stripe Express Connected Accounts. Stripe hosts the onboarding flow and Express Dashboard for Sellers. Sellers will be directed to complete Stripe's identity verification, provide banking details, and accept the Stripe Connected Account Agreement directly through Stripe's Express onboarding interface. ClickDelivered does not store Seller banking or identity verification data directly; this information is held by Stripe.
• Account Accuracy: All information provided to Stripe during Express onboarding must be accurate and complete. Sellers are solely responsible for keeping their Connected Account information current, including identity verification details, banking information, and tax information. Inaccurate information may result in payout delays or account restrictions.
• KYC and Verification: Stripe may require additional identity verification (Know Your Customer / KYC) at any time, and Sellers must comply promptly via the Stripe Express Dashboard. ClickDelivered cannot release payout funds to accounts that have not completed required Stripe verification. Canadian Sellers additionally consent to Stripe obtaining information from credit agencies to verify their identity, as required under Stripe's Canadian onboarding terms.
• Account Security: Sellers are responsible for all actions taken through their Stripe Express Dashboard or Stripe Account. Sellers must promptly notify ClickDelivered and Stripe of any unauthorized access or suspected compromise of their Stripe Account credentials.
• Compliance: Sellers must use Managed Payments solely for lawful transactions in connection with ClickDelivered listings. Sellers must not use Stripe services to conduct a prohibited or restricted business as defined in Stripe's Prohibited and Restricted Businesses policy (stripe.com/legal/restricted-businesses).
• Platform Relationship: ClickDelivered (as the Stripe Connect Platform) may conduct activity on the Seller's behalf, including initiating charges, processing refunds, and deducting platform or courier fees from Seller balances, as authorized by these Terms and the Stripe Connected Account Agreement.

7.4 Fund Holding and Payout Schedule -- Sellers

Payments from Buyers are collected by ClickDelivered through Stripe. The Seller's share of each sale (the sale price less the platform fee in Section 7.5) is recorded in the Seller's ClickDelivered wallet, shown in the Seller Dashboard. It becomes available to cash out 2 calendar days after Confirmed Delivery (as defined in Section 6B.1), provided no dispute, Buyer Protection Program claim or refund is pending. Cancelled or refunded orders are removed from the wallet.

• Cash-Out: Sellers request a cash-out from the Seller Dashboard when their available balance is at least $10. The first cash-out requires completing Stripe Express onboarding. Cash-outs are transferred to the Seller's Stripe Express account and paid to the Seller's bank on Stripe's payout schedule, usually within 1-2 business days.
• Paying with the Seller Wallet: Where offered at checkout, a Seller may use their available wallet balance to pay for an order from another Seller in the same currency. The order is paid when it is placed, and the amount is deducted from the available balance at that time. If an order paid from the wallet is cancelled or refunded, the amount is returned to the Seller's wallet rather than to a card. Wallet balances are not bank deposits, do not earn interest, cannot be transferred to other users, and can be used only to cash out or to pay for orders on ClickDelivered.
• Example: If Confirmed Delivery occurs on Monday and no dispute is opened, the Seller's share becomes available to cash out on Wednesday.
• New Account Payout Timeline: Sellers with newly created accounts may be subject to an extended payout processing period of typically 7-14 days on initial transactions, as required by Stripe's account verification and onboarding process. This period may vary depending on the Seller's verification status and Stripe's risk assessment. ClickDelivered will notify Sellers of any extended timeline where possible.
• Extended Payout Processing: If a dispute, BPP claim, or chargeback is initiated during the payout processing window, the payout will be further delayed until the matter is resolved per Sections 8, 9, or 7.6. Funds become available once the matter is resolved in the Seller's favour.
• Additional Payout Delays: ClickDelivered or Stripe may also delay or withhold payout beyond the standard timeline if: (a) a dispute or BPP claim is pending under Section 8 or 9; (b) a chargeback has been initiated by a Buyer's financial institution; (c) Stripe determines there is an unacceptable fraud or compliance risk; or (d) Seller's Stripe Express Account has not completed required verification.
• Deductions: Before payout, ClickDelivered may deduct from the Seller's balance: (a) ClickDelivered platform fees, which include payment processing (see Section 7.5); (b) applicable Taxes withheld; (c) refunded amounts under the BPP (Section 9); and (d) courier pass-through fees attributable to the Seller (Section 6A.4).
• Reserve: Stripe may, in its sole discretion, establish a reserve against the Seller's Connected Account balance to cover potential chargebacks, disputes, or refund liabilities. ClickDelivered is not responsible for reserves established by Stripe.
• Inactive Balances: If a Seller's Stripe Account balance remains inactive for an extended period, Stripe may be required to remit those funds to the appropriate governmental authority as abandoned property under applicable law.

7.5 Platform Fees -- Both Parties

ClickDelivered charges a platform fee of 14% of the gross transaction value (item price only, excluding delivery fees and taxes) on every completed sale. This fee is automatically deducted from the Seller's payout before funds are released. For example, on a $100 item sale, ClickDelivered's platform fee is $14.00, and the Seller's share is $86.00. Payment processing costs are included in the platform fee; no separate processing fee is deducted from the Seller's share. The total deductions from a Seller's payout before settlement are: (a) the 14% ClickDelivered platform fee, which includes payment processing; (b) applicable Taxes withheld (Section 11); (c) any BPP refunds or dispute-ordered refunds (Sections 8, 9); and (d) any courier pass-through charges attributable to the Seller (Section 6A.4). Buyers are shown the full transaction amount -- including item price, delivery fees, and applicable taxes -- prior to purchase confirmation. The platform fee is absorbed from the Seller's side and is not an additional charge to Buyers.

7.6 Chargebacks and Payment Disputes -- Sellers

A chargeback occurs when a Buyer disputes a charge directly with their card issuer or bank, resulting in a forced reversal of funds. Sellers acknowledge and agree that:

• ClickDelivered and Stripe may withhold payout funds equal to the disputed chargeback amount pending resolution.
• Sellers must cooperate with ClickDelivered's requests for evidence (e.g., proof of listing accuracy, courier confirmation of delivery) to contest a chargeback on the Seller's behalf.
• If a chargeback is not successfully contested, the disputed amount, plus any chargeback fees imposed by Stripe or the card network, may be deducted from the Seller's Stripe Account balance, pending payout, or registered bank account.
• Excessive chargebacks may result in account review, selling restrictions, payout delays, or account suspension per Section 12.7.
• ClickDelivered is not liable for Stripe's decisions regarding chargeback resolution and has no obligation to guarantee recovery of chargeback amounts on behalf of Sellers.

7.7 Refunds -- Both Parties

Refunds may be initiated in the following circumstances:

• Buyer-Initiated Refund (pre-dispatch): Buyers may cancel and receive a full refund before a courier is dispatched, per Section 12.3.
• BPP Refund: Refunds under the Buyer Protection Program (Section 9) are processed by ClickDelivered through Stripe and deducted from Seller payout or balance.
• Dispute Resolution Refund: Refunds ordered through the dispute resolution process (Section 8) are processed through Stripe. ClickDelivered may refuse to process a refund if doing so would cause a negative balance in the Seller's Stripe Account, consistent with Stripe's Services Agreement.
• Stripe Reversal: Stripe may initiate a reversal of a transaction if the payment method provider invalidates it, if the transaction is linked to prohibited activity, or if required by applicable law or financial provider terms. ClickDelivered is not liable for reversals initiated by Stripe.

7.8 Courier Fee Pass-Through and Cost Adjustments -- Both Parties

Courier fees attributable to Buyer or Seller conduct (as described in Section 6A.4) will be collected through Managed Payments. ClickDelivered will provide itemized documentation of any pass-through courier charges prior to collection. For Buyers, such charges may be applied to the original payment method. For Sellers, such charges will be deducted from pending payout funds. All pass-through charges are subject to the cost caps and dispute process in Sections 6A.6 and 6A.8.

7.9 Third-Party Courier Billing Disputes -- Both Parties

For charges passed through from Roadie, written disputes must be submitted to ClickDelivered within 30 days of the relevant invoice date. ClickDelivered will relay valid disputes to Roadie in accordance with the Roadie Integration Order Form. Failure to dispute within 30 days may waive recovery rights for that charge, consistent with Roadie's billing dispute terms. For Uber Courier charges, disputes should be directed to ClickDelivered, which will engage with Uber on the user's behalf.

7.10 Stripe's Limited Liability -- Both Parties

Stripe expressly disclaims liability for: (a) ClickDelivered's acts or omissions in providing platform services; (b) Sellers' obligations to Buyers, including accurately describing and delivering items; and (c) any party's compliance with laws governing the sale of goods. Stripe's aggregate liability to any user is limited under the Stripe Services Agreement. ClickDelivered is not responsible for Stripe's acts or omissions, service interruptions, or decisions regarding account restrictions, reserves, or payment reversals, except in cases of ClickDelivered's own gross negligence.

7.11 Termination of Stripe Connected Account -- Sellers

Sellers may terminate their Stripe Connected Account by: (a) closing their Stripe Account; or (b) disconnecting their Stripe Account from ClickDelivered. Termination of a Stripe Connected Account does not immediately terminate these Terms or any pending transaction obligations. ClickDelivered will process any remaining payout or deduction obligations through the date of account closure, subject to applicable payout processing windows. Stripe may also terminate a Connected Account at any time for any reason by notifying the Seller. ClickDelivered is not liable for Stripe's decision to terminate a Seller's Connected Account.

8. Local Disputes and ClickDelivered Resolution

8.1 Dispute Resolution Process

Buyer initiates a dispute within 2 calendar days of Confirmed Delivery (as defined in Section 6B.1). If the expected delivery date passes without a Confirmed Delivery event, the dispute window opens on the date ClickDelivered determines delivery is overdue based on courier tracking data. Seller submits evidence (proof of delivery, listing information). ClickDelivered's Resolution Team issues an Initial Decision.

8.2 Right to Appeal

Both Buyer and Seller may appeal within 2 calendar days of the Initial Decision, based on new evidence or clear error. The Senior Review Team issues a Final Decision, which is binding on both parties.

9. ClickDelivered Buyer Protection Program (BPP)

9.1 Conditions for Eligibility

The item received is damaged or materially different from the listing description, as verified by photos, the listing description, and other available documentation.

9.2 Exclusions

Claims are excluded for buyer's remorse, minor discrepancies, damage occurring after Confirmed Delivery, policy violations, or claims submitted more than 2 calendar days after Confirmed Delivery (as defined in Section 6B.1).

9.3 Remedies -- Buyers

If a Buyer Protection Program claim is approved, the Buyer may be entitled to a full or partial refund. Refunds are subject to the following:

• The Buyer must arrange return of the item to the Seller via a trackable method.
• The refund is released after ClickDelivered verifies return shipment.
• Return shipping costs may be deducted from the refund or charged to the Seller depending on the nature of the claim.

9.4 Seller Obligations Under BPP

If ClickDelivered issues a refund under the Buyer Protection Program, the Seller agrees that:

• ClickDelivered may recover the refunded amount from the Seller's pending payout or Managed Payments balance.
• The Seller must accept the return of the item in accordance with ClickDelivered's return instructions.
• Repeated BPP claims against a Seller may result in account review, selling restrictions, or suspension per Section 12.7.

10. Disclaimer of Warranties; Limitation of Liability

Services are provided "as-is" and "as available." ClickDelivered makes no warranty regarding item existence, quality, legality, listing accuracy, or delivery service reliability. ClickDelivered is not liable for payment processing failures except in cases of gross negligence. Liability is limited to the fullest extent permitted by law. For Sellers: ClickDelivered is not liable for a Buyer's failure to accept delivery, address errors, or losses occurring after Confirmed Delivery. ClickDelivered's facilitation role does not make it a guarantor of the Buyer's performance. For Buyers: ClickDelivered is not liable for a Seller's failure to accurately describe or make an item available for pickup, or for losses occurring before the courier completes pickup. ClickDelivered's facilitation role does not make it a guarantor of the Seller's performance. Nothing in this Section limits either party's rights under the Dispute Resolution process (Section 8) or the Buyer Protection Program (Section 9).

11. Taxes and Marketplace Facilitator Status

11.1 Platform Tax Responsibility

ClickDelivered collects and remits applicable sales or transaction taxes. Taxes are included in the final purchase price and deducted from the Seller payout.

11.2 Seller Tax Responsibility

Sellers remain responsible for taxes not collected by ClickDelivered and must provide tax identification information for compliance purposes (W-9, W-8, etc.).

12. Additional Terms

12.1 Force Majeure / Delivery Delays

ClickDelivered is not responsible for delays or failures caused by events beyond reasonable control, including those affecting courier partners. In such cases:

• Sellers will not be penalized for pickup failures caused by courier-side force majeure events.
• Buyers will not be charged failed-delivery fees for delivery failures caused by courier-side force majeure events.
• Both parties will be notified as soon as practicable, and ClickDelivered will work with the relevant courier to reschedule or cancel and refund as appropriate.

12.2 Representations and Warranties

Sellers represent and warrant that:

• They own or have the legal right to sell each listed item.
• All listing information (description, condition, price, size, weight, fragility) is accurate and complete.
• The item complies with all applicable laws and ClickDelivered's Prohibited Items Policy.
• The item will be packaged safely and appropriately for courier transport.
• They will make the item available for courier pickup at the confirmed time and location. Buyers represent and warrant that:
• They are purchasing the item for lawful purposes only.
• The delivery address provided is accurate, accessible, and within the permitted delivery area.
• They (or an authorized recipient) will be available to accept delivery during the confirmed delivery window.
• They will not attempt to arrange direct exchange with the Seller outside of the courier process.

12.3 Cancellation Policy

Cancellations must be communicated via the platform. Managed Payments will be adjusted per Sections 6A and 7.

• For Sellers: A Seller may cancel a transaction before the courier is dispatched (or, for parcel orders, before shipping the parcel) without penalty. If a Seller cancels after courier dispatch, the Seller will bear any documented courier cancellation or return fees incurred (see Section 6A.4). Repeated Seller cancellations may result in account review or suspension.
• For Buyers: A Buyer may cancel a transaction before the courier is dispatched (or, for parcel orders, before the carrier scans the parcel) for a full refund. If a Buyer cancels after a courier has been matched and dispatched, courier cancellation fees will be passed through to the Buyer (see Section 6A.4). Buyers are not entitled to cancel solely on the basis of buyer's remorse after dispatch.

12.4 Prohibited Activities and Fraud

Sellers must not create fraudulent listings, misrepresent items, manipulate pricing, or attempt to bypass Managed Payments. Buyers must not submit false disputes, abuse the Buyer Protection Program, or attempt to obtain refunds through fraudulent means. Both parties must not engage in fee bypass schemes, unauthorized payment arrangements, or any conduct designed to circumvent ClickDelivered's platform policies. Violators may be suspended or permanently banned, and ClickDelivered reserves the right to report fraudulent activity to relevant authorities.

12.5 Feedback and Ratings

Both Buyers and Sellers are expected to leave honest, accurate feedback following a completed transaction. Sellers must not solicit, incentivize, or manipulate Buyer feedback. Buyers must not submit retaliatory, false, or misleading ratings. ClickDelivered may remove feedback that is fraudulent, abusive, or in violation of these Terms, and may take account action against users who abuse the ratings system.

12.6 Intellectual Property

Users grant ClickDelivered a non-exclusive, royalty-free license to display listings for operational and marketing purposes. Users retain ownership of their content.

12.7 Account Termination or Suspension

ClickDelivered may suspend or terminate accounts for violations, repeated failed deliveries, fraud, or legal breaches. Pending payouts and refunds will be handled per Sections 6A and 7.

12.8 Governing Law, Arbitration, and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Services, or any transaction facilitated by ClickDelivered shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, conducted by a single arbitrator in Delaware under Delaware law. By agreeing to arbitration, you and ClickDelivered waive the right to a jury trial and to participate in a class action or representative proceeding. Judgment on the arbitration award may be entered in any court having jurisdiction.

12.9 Privacy and Data Use

Users agree to ClickDelivered's Privacy Policy governing the collection and use of data on our platform. In connection with payment processing, Stripe collects and processes personal and financial data as described in the Stripe Privacy Policy (stripe.com/privacy). By using Managed Payments, users authorize ClickDelivered to share transaction data and personal information with Stripe as necessary to process payments, verify identity, manage disputes, and comply with applicable law. Sellers, as Stripe Connected Accounts, instruct Stripe to share Connected Account data (including identity, banking, and transaction data) with ClickDelivered as the Stripe Connect Platform, as described in the Stripe Connected Account Agreement. Sellers must provide all notices and obtain all consents necessary to allow Stripe to lawfully collect, use, and retain personal data of the Seller's customers in connection with the Services. In connection with delivery, ClickDelivered shares necessary delivery information (including Buyer name, delivery address, and package details) with Roadie and Uber Courier, and with our shipping provider EasyPost and the selected parcel carrier (Canada Post, USPS or FedEx), to facilitate courier dispatch, shipping and tracking. Users consent to this data sharing as a necessary part of the delivery process. Canadian Sellers additionally consent to Stripe obtaining information from credit reporting agencies to verify their identity, as required under Stripe's Canadian regulatory obligations.

12.10 Insurance / Risk of Loss

Risk of loss is allocated as follows:

• Sellers bear the risk of loss or damage to items until the courier completes pickup from the Seller's designated location (as confirmed by the courier's tracking system), or, for parcel orders, until the carrier's first acceptance scan.
• During transit (after courier pickup and before Confirmed Delivery), risk of loss is governed by the applicable courier's protection plan. See Section 6A.4 for courier-specific coverage limits.
• Buyers bear the risk of loss or damage after Confirmed Delivery, as defined in Section 6B.1. ClickDelivered is not liable for loss, theft, or damage in transit. Both Buyers and Sellers are encouraged to arrange independent insurance for high-value items, as courier protection plans impose coverage caps (Uber Courier: $200 USD aggregate; Roadie: per the Roadie Protection Plan at roadie.com/protectionplan; parcel carriers: per the carrier's standard liability limits).

12.11 Indemnification

Sellers agree to indemnify and hold harmless ClickDelivered and its affiliates from any claims, losses, or expenses (including reasonable attorneys fees) arising from: (a) inaccurate or misleading listing content; (b) items that violate applicable law or the Prohibited Items Policy; (c) failure to make an item available for courier pickup; (d) intellectual property claims relating to listed items; or (e) any Seller breach of these Terms. Buyers agree to indemnify and hold harmless ClickDelivered and its affiliates from any claims, losses, or expenses (including reasonable attorneys fees) arising from: (a) failure to accept delivery; (b) provision of an inaccurate or inaccessible delivery address; (c) fraudulent dispute or BPP claims; or (d) any Buyer breach of these Terms.

12.12 Changes to These Terms

ClickDelivered reserves the right to update these Terms at any time. Material changes will be communicated via the platform or registered email address. Continued use of the Services after the effective date of updated Terms constitutes acceptance.